Frequently Asked Questions

  • Yes. All our installations meet or exceed UK safety regulations and building codes. We ensure every aspect of design, materials, and installation is fully compliant, and we can assist with permits if required to guarantee a smooth, certified installation.

  • Absolutely. All our saunas, steam rooms, and spas come with comprehensive warranties covering materials, workmanship, and installation. Optional extended warranties and service packages are also available for ongoing maintenance and support, keeping your wellness space in top condition for years.

  • Our wellness spaces are designed with energy efficiency in mind. High-quality insulation and advanced heating systems minimise energy use while maintaining optimal temperatures. Tight seals prevent heat loss, improving efficiency and reducing long-term energy costs.

  • You’ll have a dedicated project manager as your main point of contact throughout. From initial consultation to final installation, we provide regular updates and coordinate every stage, ensuring smooth communication and a seamless project experience.

  • Regular maintenance is essential. This includes cleaning, inspecting heating elements, checking electrical connections, and ensuring proper ventilation. We provide detailed maintenance guides and offer optional service packages for inspections, repairs, and professional cleaning to prolong the life of your sauna, steam room, or spa.

    1. Remove Surface Dirt: Vacuum or sweep loose dirt and dust.

    2. Scrub Surfaces: Use a damp cloth with mild cleaner (e.g., vinegar and warm water) to remove stains.

    3. Deep Clean Accessories: Clean stones and heaters once or twice a year. Never use chlorinated water.

    4. Air Dry: Leave doors and windows open to prevent mould and mildew.

    5. Encourage User Care: Shower before use, sit on towels, and avoid soaking or pressure washing benches.

  • Before: Hydrate, shower, and dress appropriately.
    During: Start with short sessions (5–10 mins), sit on a towel, sip water, and listen to your body. Adjust your bench position to control heat.
    After: Cool down gradually, rehydrate, and rest.
    Safety Tips: Consult your doctor if you have medical conditions, avoid alcohol, and supervise children at all times.